Job Vacancy: IT Support Engineer (1st/2nd Line)

Job Title: IT Support Engineer (1st/2nd Line)
Key Responsibilities: Remote & On-site IT support
Ideal Technologies:
Windows Server 2008/2012/2016, Windows 7/8/10 & Mac OS, Office 365, Hyper-V, VMware
Location: Based in Leatherhead
Job Type:
Salary: £20,000-£28,000 + Monthly Bonus + Ongoing Training
Working Hours: 9am-5.30pm (occasional out-of-hours work)
Start: July/August 2018

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In light of GDPR, is your data really secure?

You’ve updated your privacy policy, cleaned your database, maybe even appointed a Data Protection Officer. Great. That’s your GDPR compliance taken care of then.

But is it?

The real thrust of the GDPR is not so much how you go about collecting personal data but how you look after it. In view of this, a revised privacy policy is not worth the paper it’s written on if you don’t keep your data secure.

So how secure is your data?

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GDPR and your business: a quick guide to the essentials

Four letters that have been on everyone’s lips in recent months are GDPR, standing for General Data Protection Regulation – the EU’s new set of rules for protecting personal information, which comes into force on 25 May 2018. After that date, if you run a business or organisation that collects, controls or processes personal data, you will be required to abide by a significantly more stringent set of controls than the ones that have been in force since the last EU regulation two decades ago. And with penalties of up to €20m (or 4% of turnover, whichever is the highest), it’s not the sort of thing you want to ignore.

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Back up, update, secure… the Holy trinity of tech resolutions

What are your New Year’s resolutions? Improve your work-life balance? Worry less? Relax more? Good plan. So you want to make sure you’re not spending the year worrying about your IT. You can achieve that peace of mind by making sure you’re observing the three golden rules of IT: back up, update and secure. Make this your New Year’s resolution and it’ll be good for your business and good for you.


Beef up your backups

There’s nothing more frustrating than losing a vital piece of work or cherished photos and finding they’re gone forever because you haven’t backed them up. A major data loss can cost a business dear and, in severe cases, even bring it down. We cannot overstress the importance of backing up your data but we often come across cases where a business thinks it’s backing up but isn’t.

The danger is an over-reliance on an inadequate backup solution. Just being plugged into a remote hard-drive may not be enough to ensure all your files are being saved as they should be. Ask yourself the following questions:

Is my backup automated? If not, and you’re relying on regular manual back-ups, you’re leaving yourself exposed to human error. So make sure your backup process is automated and configured appropriately to the quantity and frequency of updates your business needs.

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10 top tech toys to treat yourself to this Christmas

Christmas is supposed to be a time to relax, to kick off the pressures of everyday life and enjoy a little self-indulgence. So while the rest of the family are rushing around buying you socks again this Christmas, sit back and feast your eyes on these cracking gift ideas, then simply click the buttons to buy them… for yourself.
HP Envy 13 Laptop
If Santa uses a laptop I would assume he has one of these. Slender enough (1.39cm) to slip into his sack without taking up vital present space, light enough (1.38kg) to keep his sleigh airborne and fast enough to process all those stocking filler requests in time for Christmas, it’s the perfect laptop for the busy modern legend. Bonus points include B&O Speakers, up to 14 hours of battery life and full HD touch screen, plus a three year guarantee if you buy it from John Lewis.

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Website Backups

In the past few months we’ve seen a marked increase in the number of companies contacting us about their website being hacked, often causing it to be taken offline by their web host or blacklisted by Google. These sites typically have some sort of content management system, such as WordPress or Joomla, which are far more complex in their structure and are not simply a number of pages sitting on a web server. This makes repairing the website or removing the threat considerably more difficult, and so the best and fastest resolution is to restore from a recent backup of the website.

It is therefore worth considering:

– Is your website backed up regularly?
– Is your website software updated periodically to prevent intrusion (just like your PC updates)
– Who carries these maintenance functions out?

Most content management systems have plugins that can be installed that provide a manual or automatic backup service to a choice of destinations, such as to your Dropbox account. There’s a good article on WordPress Backup Plugins which has reviewed some of the best backup plugins available.

If you would like your website to be maintained for you, with software updates installed and regular backups taken, please let us know and we’ll put you in touch with some reliable companies who offer this service.

Contract for MyLife

TipTop Computers have been contracted to provide IT support for MyLife Support Living.

MyLife offers support to people with learning disabilities who may have additional needs associated with the autistic spectrum, personality disorders, mental health conditions, forensic support and complex neurodevelopmental conditions.

Windows 10 Installs Automatically

Windows 10 Installs Automatically for Windows 7, Windows 8

Happy using Windows 7 or Windows 8? You might not be happy much longer, because Microsoft has started installing Windows 10 automatically on Windows 7 and Windows 8 PCs. They have changed the status of Windows 10 to a “Recommended” upgrade in Windows Update, meaning for those of you who have Windows Update set to it’s default settings, Windows 10 will start installing by itself. To prevent it you would need to change your Windows Update settings.

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Contract for AJM

TipTop Computers have been contracted to provide IT support for Anthony James Manser.

Anthony James Manser are an established Estate Agents who have been in operation for 30 years and cover Brentford, Isleworth and Hounslow.


Contract for Oakley Page

Chem Flow Environmental Ltd

TipTop Computers have been contracted to provide IT support for Oakley Page.

Oakley Page are a professional electrical contractors undertaking domestic, commercial and industrial work in and around the South East.