Enterprise Support Contract

£20 per computer, £80 per server (per month)

Our Enterprise Support Contract is suitable for businesses with a server. It gives peace of mind to know that we are continually monitoring your mission-critical systems, proactively managing your network, and are on hand to assist with any issues you or your staff encounter. Minimum cover is 5 computers plus 1 server, and additional sites may incur an additional cost.

Benefits include:

Unlimited Remote Maintenance Support

We use state-of-the-art remote access software to connect to your systems to carry out maintenance & troubleshooting, negating the need to visit your offices for the majority of cases. Covers:
» Microsoft Server Operating Systems
» Microsoft Desktop Operating Systems
» Microsoft Office Suites
» Antivirus Software
» Firewall Software
» Printers (excludes photocopiers)
» Faxes
» Scanners
» Routers & Access Points
» UPS
» Backup Software & Devices

Guaranteed Response Times (SLAs)

» 1-hour remote response to urgent support requests.
» 8-hour on-site response to urgent support requests when a site visit is required.

Proactive Server Management

This covers configuration management of the following:
» Printers
» Users
» Groups
» Distribution Lists
» Security Groups
» Internet Security
» Antivirus
» All standard Windows Domain Features

System Monitoring

We will monitor your server systems 24/7, identifying problems before they occur and cause a service affecting issue, meaning greater uptime and increased productivity. Standardised monitoring of the following:
» Event Log critical errors
» Antivirus updates and services
» Backups
» Disk space
» CPU Usage
» Memory Usage
» Network Usage
» Hardware Changes

Designated Technician who knows your network

No need to explain your configuration each time we connect to your system or visit your premises.
Your Designated Technician will get to know you, your team and your network and, subject to availability, will be assigned to any support requests you make so they are dealt with efficiently.

Free Business-Grade Antivirus

Business-Grade Antivirus is included to keep you safe. We also manage your Antivirus license to ensure you always have the latest protection.

Free Virus Removal

Even with the latest and best protection, threats can occasionally still find their way through. As a safety-net, we include remote virus removal as standard to give you complete peace of mind.

Free Web Hosting

Windows or Linux hosting is included.

Domain Name Management

We can manage the registration and renewal of your domain name on our system for free.
Domain registration fees apply.

Annual IT Review

As your business develops your IT requirements may change, so reviewing them annually ensures you have a network that reflects your needs.
In addition, new products and technologies may have become available that help you save money through time-saving efficiencies or otherwise.

Preferential rates (for non-maintenance and on-site work)

A discounted rate applies for non-maintenance and on-site services.

Third Party Applications

Time-saving third party software application support also benefits from preferential remote and on-site rates. Use this in conjunction with your external software support agreements to remove yourself as the middle man when issues arrive. Exclude the blame culture by having TipTop liaise directly with your third party providers ensuring speedy troubleshooting and resolution of software issues.

Project Work

As a contract client you will be entitled to preferential rates on project work. The following items are classed as project work:
» Company-wide policy changes
» Installation and configuration of non-standard server features
» Server replacement
» Office moves
» Advanced configuration of software e.g. SharePoint setup, VM configuration
» Architecture redesign (e.g. routing changes, domain changes)
» Auditing/PCI Compliance/SOX
» Disaster Recovery planning

Monthly Billing

Hassle-free monthly billing via Direct Debit for your peace of mind.