IT Support Contract

From £100 per month

Our IT Support contract provides guaranteed response-times backed by a designated team who monitor and manage your network.

Included:

Guaranteed Response Times (SLA)

» 1-hour remote response to critical-priority support requests.
» 4-hour remote response to high-priority support requests.
» 8-hour on-site response when a site visit is required.

Remote Support

A Support Engineer logs into the affected computer to resolve the issue remotely.

On-site Support

A Support Engineer visits your premises to carry out our support services.

Managed Antivirus

We supply, install and manage a business-grade antivirus to keep your network protected against rootkits, spyware, adware, dialers, keyloggers, and potentially unwanted applications.

Patch Management

We manage the installation of critical updates for Microsoft products, and selected other vendors, to keep computers secured and up to date.

Network Monitoring

We monitor your network for such things as drive health, drive space, security patches, antivirus updates and more.

Scheduled Tune-ups

We run system clean-ups, defragment drives, and cleanse hard disks.

Domain Name Management

We can manage the registration and renewal of your domain names (if held with us), as well as manage DNS records.

Managed Desktops/Laptops

We monitor and manage your Desktops/Laptops and provide support when necessary.

Managed Windows Servers

We will monitor and manage your Windows Server and provide support when necessary.

BYOD Support

Remote and On-site Support is also available on BYOD devices.

Streamlined Billing

Streamlined monthly billing via Direct Debit for your peace of mind.

Annual IT Review

Free review of your IT system carried out every 12-months to ensure it meets the needs of your growing business.

Add-Ons:

Monitored Cloud Backup (Server)

We provide a 250GB system & data backup to a secure remote server which we monitor daily to ensure the safety of your data. The backup includes the system state so that the Server can be fully restored without the need for software installation and reconfiguration, significantly reducing downtime.

Monitored Cloud Backup (Desktop/Laptop)

We provide a 100GB data backup to a secure remote server which is monitored daily to ensure the safety of your data.