Pro Support Contract

Just £10/month per computer. (minimum 3 computers)

Our Pro Support Contract is suitable for a small office network (or home office) without a server. It provides guaranteed response-times backed by a designated technician who knows you and your team and understands your network.

Benefits include:

Guaranteed Response Times (SLAs)

» 4 hour remote response to urgent support requests.
» Next-day on-site response to urgent support requests when a site visit is required.

Preferential Rate for Remote Support (25% Discount)

£12 per 15-minute block
 
We use state-of-the-art remote access software to connect to your systems to install, configure, and troubleshoot, negating the need to visit your premises for the majority of cases.
 
Pro-subscribers benefit from Preferential Rates saving 25% off the Standard Hourly Rate, and support is charged in 15-minute blocks rather than 30-minute blocks.

Preferential Rate for On-site Support (25% Discount)

£49 per hour | £190 half-day | £380 full-day
 
Many issues require a site visit, such as network & internet problems, PC start-up issues and configuring network-connected devices such as tablets, mobiles, and printers.
 
Pro-subscribers benefit from Preferential Rates saving 25% off our Standard Hourly Rate.

Designated Technician who knows your network

No need to explain your configuration each time we connect to your system or visit your premises.
 
Your Designated Technician will get to know you, your team and your network and, subject to availability, will be assigned to any support requests you make so they are dealt with efficiently.

Free Business-Grade Antivirus

Business-Grade Antivirus is included to keep you safe. We also manage your Antivirus license to ensure you always have the latest protection.

Free Virus Removal

Even with the latest and best protection, threats can occasionally still find their way through. As a safety-net, we include remote virus removal as standard to give you complete peace of mind.

Free Web Hosting

Windows or Linux hosting is included.

Domain Name Management

As a Pro-subscriber, we can manage the registration and renewal of your domain name on our system for free.
 
Domain registration fees apply.

Annual IT Review

As your business develops your IT requirements may change, so reviewing them annually ensures you have a network that reflects your needs.
 
In addition, new products and technologies may have become available that help you save money through time-saving efficiencies or otherwise.

System Monitoring

For £50/month we will monitor your NAS drive (or a central-storage computer) 24/7, identifying problems before they occur and cause a service-affecting issue, meaning greater up-time and increased productivity. Monitoring is dependent on the capabilities of the NAS.
 
Typical monitoring of the following:
» Backups
» Event Log Critical Errors
» Disk Space
» Resource Usage
» Network Usage
» Hardware Changes

Monthly Billing

Hassle-free monthly billing via Direct Debit for your peace of mind.

Prices exclude VAT.