Please read the following before our arrival:

In order to ensure the safety of our staff and customers, we follow government guidance. The following guidance is to protect both our customers and staff.

Our Responsibilities

  • Our staff will wear personal protective equipment, such as gloves and a face covering where appropriate.

  • We will use antibacterial gel before we enter and after we leave your premises. We may also wash our hands as we arrive and leave.

  • We will maintain a 2m distance from you where possible, or a 1m with risk mitigation (face covering) for short periods where 2m is not viable to discuss a problem or solution.

  • We will avoid transmission during appointments, for example, from sharing pens, documents and other objects.

  • We may start a service on-site, and then complete it remotely in order to reduce the amount of time spent on-site.

  • We will typically allocate the same engineer to come to your premises where multiple visits are required (this is standard practice for us anyway).

  • We will bring our own food and drink (if required) and will take any breaks we have outside where possible.

  • We will hold meetings outdoors or in well-ventilated rooms whenever possible.

Your Responsibilities

  • Please ensure you maintain a 2m distance from our staff where possible, or a 1m with risk mitigation (face covering) for short periods where 2m is not viable to discuss a problem or solution.

  • Please limit the number of people/workers within a confined space to maintain social distancing.

  • Please ensure all internal doors (where we may need to access in order to carry out our services) are open to minimise contact with door handles.

  • Please identify busy areas where people travel to, from or through, for example, stairs and corridors, and minimise movement within these areas.

  • Please maintain good ventilation, for example keeping windows and doors open before our arrival. Our staff may open windows to allow air-flow.

  • Please ensure our working area is clear and clean before our arrival, and has been cleaned with an antibacterial cleaner where possible.

  • Once a problem has been explained/demonstrated, please increase your distance from our staff as much as possible, and ideally remain in another room.

  • Please consider wearing a face-covering if you have one.

  • Unfortunately, we cannot carry out work in a household which is isolating because one or more family members has symptoms.

  • If our staff deems an environment as unsafe to work in, they will politely ask for adjustments to be made. They can arrange to return at a later date if these adjustments are not possible immediately.

Please note that this information will be updated from time to time. Please check back before each appointment to ensure your safety and the safety of our staff, thank you.

If you have any questions or concerns regarding any of the above guidance, please get in touch.



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