Overall Score based on 141 feedback reports: 9.9 out of 10

Removing unwanted items on desktop, programs, syncing, installing Office, setting up Outlook etc. Adding iCloud and importing items from previous computer.
Superb, more than satisfied with the quality of the work. The level of communication made things simple. The professional attitude and nothing was too much trouble attitude, all ensuring that we now have great confidence and will use Ricky for any support we need ongoing. We would thoroughly recommend the Company and Ricky to anyone we know who needs help with their PC etc.
Client in Chertsey, 19th May 2016

General help
Always great and excellent communication with non geeks.
Client in Isle of Wight, May 2016

Resolved spam nuisance by creating new email and divert
Understood the problem and resolved it in the most appropriate way. Delighted with the result. The new email is free and flexible, enables me to transfer my email account to a different broadband provider later.
Client in Hampton, May 2016

Unlocking my computer which kept "freezing" and updating my inbox
Client in Uxbridge, May 2016

Internet Explorer not working. Ricky reinstalled it but when it packed up again recommended changing to Google Chrome and helped me change to that.
Very helpful and supportive.
Client in New Malden, 25 April 2016

Set up two new laptops, transferred data from one to another, set up router, installed programs, set up printer, plus email address in outlook
All work carried out in a friendly and professional manner, will use this company again.
Client in Esher, 21 April 2016

Data recovery on External Hard drive
Mr. Love is very professional and knowledgeable and was able to assess the situation and recover data which was encrypted due to a HP system recovery image saved to the hard drive gone wrong.
Client in South Croydon, 14 November 2015

Fix Outlook on Windows 10
Great job. Thanks.
Client in Esher, 26 October 2015

Updating Firefox, Adobe and other software
Excellent service as normal.
Client in Esher, 9 October 2015

New desktop computer installed and set up
Good honest small business to deal with.
Client in Thames Ditton, 3rd September 2015

Setting up wireless extenders around the house
I have used Tip Top Computers twice now and both times I have found their service to be excellent, polite and professional. I am now looking into taking out a monthly service contract with them as I believe they will be a reliable service for the future.
Client in Leatherhead, 20th August 2015

Solved problems relating to Windows 10 upgrade - permissions, lost emails etc. Improved computer speed. General spruce up.
Excellent service to resolve problems and generally enhance running of computer.
Client in Guildford, 19th August 2015

Reconfiguration of printer settings
I left printer with them while we went away for a week and it was ready when I rang up on our return.
Client in Esher, 17th August 2015

Updating things, testing email, and examining faulty external hard drive and suggesting a replacement
As always Ricky was helpful and very thorough so I am able to feel reassured that everything is up to date and safe.
Client in Surbiton, 11th August 2015

Installed printer, removed unwanted programs, setup cloud backup
Work was carried out quickly and professionally. For me as not fully confident with computers on the IT side, and sorting out problems, I had every confidence in the work carried out.
Client in Guildford, 7th August 2015

Data recovery on Mac. Full system backup. Update to latest version.
Delighted with the work. Was completely taken care of. Would highly recommend Mr Banks and Tiptop Computers.
Client in Thames Ditton, 5th August 2015

Removed virus from laptop.
The work was done as requested and on time. My computer is now working very well. He also advised me what to do in the future and even helped me try to install a piece of software I have been struggling with. Would definitely recommend.
Client in Esher, 30th July 2015

Installing new computer.
Very professional and knowledgeable ....easy to communicate as I am not good with technology ...
Client in Esher, 28th July 2015

Attempted Repair of laptop
Excellent service. Laptop collected and great communication about what could and could not be done. All options priced for me and nothing appeared to be too much trouble.
Client in Kingston-upon-Thames, 21st July 2015

Evaluate network, recommend and implement improvements (including installing SSD drive into Mac)
I am happy to recommend your service having had  such a great result from your help. It’s made such a difference to my productivity. 
Client in Ockley, 10th July 2015

Rescue of data off crashed hard drive and reinstallation on a new drive
Have used TipTop several times now and each time they have been helpful and quick. They communicate in terms that an "ordinary" computer user can understand and offer helpful advice and options. I'm very pleased to have them in the area.
Client in East Molesey, 17 June 2015

Insertion of taped interview onto my Facebook page
Very Satisfactory
Client in Cobham, 15th June 2015

Installed PC in new location, removed viruses and installed new software
Ricky was friendly, helpful, knowledgeable and professional
Client in Weybridge, 5 June 2015

Crashing Internet Explorer. Cleaned and rectified other parts of laptop.
Ricky Love, who I met when TipTop was in Thames Ditton, is a thoroughly professional technician who quickly fixes computer glitches and explains in layman's terms how to avoid repeats. I have every confidence in knowing that the information stored on the computer is in safe hands. Thank you.
Client in Surbiton, 1 June 2015

E Mail problem solved, very helpful general "tutorial" and update.
Richard Banks is a credit to his organisation. I found his visit not only solved my problems but gave me the assurance and confidence to continue using my computer. In my 80th year I was beginning to have my doubts. All the 10s above were well earned.
Client in Esher, 29 April 2015

Replace hard drive and test.
Fast, friendly and efficient.
Client in Kingston Upon Thames, 13 April 2015

Wash and brush up, removal of surplus background programmes.
The laptop is now running much faster following the removal of Rapporteur and some other software. The blue screen of death has not re-appeared.
Client in Esher, 19 February 2015

Enabled access to computer. Repaired update problem on two laptops.
Carried out swiftly and efficiently.
Client in Esher, 11 February 2015

Update of computer + rectification of problem with Outlook.
Problem resolved in the efficient manner that we have come to expect from Tip Top.
Client in Esher, 18 December 2014

Set up new Laptop with backed up data and installed Microsoft 365 and encrypted back up drive.
All sorted quickly, and installation of missing driver to ensure backup working and encrypted.
Client in Leatherhead, 16 December 2014

Laptop would not load profile.
Our problem was solved very quickly, as always very professional and helpful would highly recommend Tiptop Computers.
Client in LONG DITTON, 1 December 2014

Resolved laptop performance issues.
Solved in one visit.
Client in Leatherhead, 18 November 2014

Unable to connect to internet on laptop although iPad was working
As a non-techy OAP it is reassuring to be able to call and know that the problem will be fixed.
Client in Esher, 29 October 2014

All data transferred to new tower PC
All data transferred from old hard drive and sorted into manageable files in Windows 8, and all connections made (printer, Microsoft Office etc). A very successful installation carried out by a very professional and helpful engineer. Thank you Ricky for all your help and assistance with the problems I have encountered.
Client in Esher, 20 October 2014

Sorted email problems
Very helpful
Client in Woking, 14 October 2014

Order, deliver and install new tower unit. Add extra features and transfer data from old machine
A well managed very successful installation. All old files transferred and old machine left working in case of need. Highly competent.
Client in Leatherhead, 14 October 2014

Access sorted for email
Quick, efficient and helpful
Client in Woking, 13 October 2014

Had a problem loading files
Brilliant. Extremely helpful and understanding. Found the difficulty, loaded a new application and problem solved.
Client in Leatherhead, 9 October 2014

Identify ault and repair on Buffalo Teradata
Promptly and courteously carried out including sourcing a second hand spare as unit no longer available.
Client in Leatherhead, 6 October 2014

Pop up problem
It was Robin Wellstead re-examining my computer that was attended to 16 September. Very much appreciated.
Client in Surbiton, 25 September 2014

Checked and tested connections (printer, mobile, WiFi) for email and internet, removed unwanted programs, ran mbam and scans for viruses and trojans, none detected. Gave advice re WiFi, mobile and internet
Quality work by a skilled professional, good customer communication.
Client in Hampton, 23 September 2014

Telephone assistance
Quick, efficient, professional.
Client in Cobham, 16 September 2014

Laptop de bugged and made to work again
All done in a very professional and helpful manner - things explained in simple terms and all my options explained in a very clear and detailed manner. Thank you - will be recommending.
Client in Kingston upon Thames, 11 September 2014

Laptop de bugged and made to work again
All done in a very professional and helpful manner - things explained in simple terms and all my options explained in a very clear and detailed manner. Thank you - will be recommending.
Client in Kingston upon Thames, 11 September 2014

Extra memory added to the hard drive
Excellent job - done while we were on holiday. Only slightly let down a bit by lack of communication between 'diaries' and ' unavailability of discs'. But all rectified pretty quickly. Ricky was very professional and competent as always. Would definitely recommend.
Client in Esher, 19 August 2014

Corrected antispam problem
TipTop are highly professional computer engineers who can be relied upon to advise on and solve computer issues. Their timekeeping can be a bit wayward but it's usually because they are solving somebody else's problem!
Client in New Malden, 15 August 2014

Checking hard drive back up and remote log in
I would recommend this company.
Client in East Molesey, 14 August 2014

Cleaning up 2 laptops
Very efficient and professional service. I'm impressed. Will recommend and use again.
Client in Esher, 27 July 2014

Problem accessing excel
Really quick and easy, problem solved.
Client in Esher, 4 July 2014

Reconnecting to google and general and thorough clean-up of computer
I was up-dated on time of arrival at my house. Punctual. Everything explained clearly and without hurry. Can't fault it.
Client in London, 4 July 2014

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