IT SUPPORT CONTRACT (Essentials Cover)

Are you tired of spending time troubleshooting problems yourself?

Does your current IT Support provider ignore you?

Has your business outgrown your current IT Support arrangements?

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Our IT Support Contract has been designed specifically for our Business clients with 1-100 staff.

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We will manage your network on a day-to-day basis, and ensure that your IT System meets the needs of your growing business. You will have your own Network Manager who knows you, your staff and your network.

Essentials Cover - Features:

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• Guaranteed Response Times - 1 hour response to critical issues.

• Remote Support - from a dedicated, experienced and highly skilled team.

• Homeworker Support - supporting your staff when working from home.

• Dedicated Network Manager - who knows your network and your team.

• Antivirus Software - Centrally managed & monitored to keep you secure.

• Patch Management - to ensure your systems are kept up-to-date and avoid hack attacks.

• Network Monitoring - proactive response to ensure your network suns smoothly.

• Scheduled Tune-ups - to ensure your computers are clean and optimised.

• Domain Name Management - to ensure your domain name doesn’t expire, and manage your DNS records.

• Streamlined Billing - so that hardware can be approved and ordered quickly, with minimal fuss.

• Annual IT Review - to ensure your IT Infrastructure is fit for purpose and to discuss your business goals and how IT can help you achieve them.

• Preferential Rate for Onsite Support & Projects - 20% off Standard Rates when you need a site-visit or a project carried out.
   

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Extras:

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Cloud Backup for Servers - we can manage your system backups, check them daily, and restore files or a whole system with minimal downtime. See Backup - Servers.

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Cloud Backup for Microsoft 365 - we can backup your Microsoft 365 email accounts, OneDrive and SharePoint data, for your peace of mind. See Backup - Microsoft 365.

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