​Job Title: IT Support Engineer (3rd Line)

Location: Based in our office in Leatherhead, plus onsite work
Salary: Negotiable

Hours: Mon-Fri, 9am-5.30pm

We’re looking for a highly capable 3rd Line IT Support Engineer to join our team. If you’re the go-to person for solving complex IT issues, carrying out IT projects, and enjoy supporting users and infrastructure in a hands-on environment, we want to hear from you.

​​

Key Responsibilities

• Provide up to 3rd line technical support for a variety of systems and users.

• Manage and maintain Active Directory, Domain Controllers, and DNS infrastructure.

• Support and troubleshoot VLANs, VPNs, and Microsoft 365 environments.

• Administer and secure endpoints using Microsoft InTune and Entra ID.

• Offer support for both Windows (primarily) and Mac devices.

• Handle a mix of day-to-day support requests and project-based tasks.

• Work from the office, with travel to local client sites as needed.

​​​​

Ideal Candidate

• Strong experience in a 3rd line support role.

• Solid knowledge of:

  • Domain Controllers & Active Directory

  • DNS, VLANs, VPNs

  • Microsoft 365 & Entra ID

  • Endpoint management with InTune

• Comfortable supporting both Windows and macOS environments.

• Excellent troubleshooting and communication skills.

• Ability to work independently and as part of a team.

​​​​

What We Offer

• Full-time role with a healthy work-life balance (no weekend or out-of-hours support, with some exceptions).

• Opportunity to be a key part of a small, skilled, and friendly technical team.

• Opportunity to work on varied technical challenges and projects for small businesses.

• A supportive environment where your input and expertise are genuinely valued.

• A professional yet relaxed workplace culture that encourages growth and teamwork.

​

If you’re a problem-solver with a passion for IT and a knack for keeping systems running smoothly, apply now and let’s talk. Please email your CV to Richard Banks (rb@tiptop.co.uk).

​​

​​​​​​​​​​​​​​