Onsite & Remote

These are our Standard Rates.

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Home: Hourly Rate £69+vat

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Business: Hourly Rate £79+vat

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Minimum 1 hour on-site (1/2 hour remote), then charged in 15-minute blocks.

No travel-charge to local postcodes including KT1-KT24, GU1-5, RH1-5.

For other postcodes see Travel Charges.

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Standard Rates apply Monday-Friday, 9.00am-5.30pm (excluding Bank Holidays). Out-of-Hours Rates (1.5x Standard Rates) apply at all other times.​

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Please note that we charge for the time spent completing a job, whether the work is carried out onsite, through remote access, by phone, by email, or in our workshop. Consultations are also chargeable, unless we’ve confirmed otherwise in advance.

 

If you've asked us to find or recover data, whether on-site or in our workshop, we’ll need to charge for the time involved, even if recovery isn’t successful.

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We carry out the majority of our services on-site, saving you the hassle of unplugging your equipment and transporting it to us.

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Workshop

Prices exclude VAT.

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Diagnosis: £37.50

Hardware install: £37.50 standard / £75 advanced

Annual Service: £75 (workshop or remote - read more)

Data Backup/Restore: £49 each way

System Reinstall: £75 for Windows | £112.50 for macOS
SSD Clone (Windows, up to 480GB): £150 + SSD drive

Data Recovery: from £195
Device Disposal (includes data wipe): £25 for PC/laptop | £45 for iMac
Everything else: Standard Rates apply.